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Shipping & Returns

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your placement of an order indicates your acceptance of these terms and conditions. Your use of this site indicates your acceptance of these terms and conditions. Your submission of any purchase order to SuperiorSalon.com indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, SuperiorSalon.com. SuperiorSalon.com reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

SuperiorSalon.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We may require additional verifications or information before accepting any order. Your order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site and all information, content, materials, products and services included on or otherwise made available to you through this site are provided by SuperiorSalon.com on an 'as is' and 'as available' basis, unless otherwise specified in writing. SuperiorSalon.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, SuperiorSalon.com disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SuperiorSalon.com does not warrant that this site; information, content, materials, products or services included on or otherwise made available to you through this site; their servers; or e-mail sent from SuperiorSalon.com are free of viruses or other harmful components. SuperiorSalon.com will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Product Descriptions

Our company and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by our web site itself is not as described your sole remedy is to return it in unused condition. All pictures are for reference only and may not reflect the exact specifications of the actual product.

Pricing

Except where noted otherwise, the List Price displayed for products on our web site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent 'open-stock' prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

Payment

We accept payment by Visa, MasterCard and American Express. We also accept payment through check, money order or wire transfer. Payments through check and money order require that the bank clear the funds before the products are shipped. It usually takes 5-7 business days for checks and money orders to clear.

Payment through Visa, MasterCard or American Express requires that the items be shipped to the card's billing address. We can ship to alternate shipping addresses if the shipping address is verified.

Shipping Address verification

Verify your shipping address: Credit Card Authorization Form, Register the Alternate Address with your Bank, Small Charge Verification, Pay with Wire Transfer, Check, or Money Order.  

Shipping Time

When a order is place the shipment is shipped out same day or next day. It takes about 5-7 business days for your delivery to arrive.  

Shipping/Risk of Loss

All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on SuperiorSalon.com.

Electronic Communications

When you visit SuperiorSalon.com  or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Privacy

Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

License and Site Access

SuperiorSalon.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of our company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of our company and our affiliates without express written consent. You may not use any meta tags or any other 'hidden text' utilizing our company name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by our company. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to our home page so long as the link does not portray our company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any our company logo or other proprietary graphic or trademark as part of the link without express written permission.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SuperiorSalon.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of SuperiorSalon.com and protected by U.S. and international copyright laws. All software used on this site is the property of SuperiorSalon.com or its software suppliers and protected by United States and international copyright laws.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SuperiorSalon.com is not responsible for the operation of or content located on or through any such site.

Jurisdiction and Venue

You agree that any legal action brought against SuperiorSalon.com. Shall be governed by the laws of the State of Illinois without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the SuperiorSalon.com site shall be an appropriate federal or state court located in the Cook County, Illinois.

RETURN POLICY

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!

All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 10 business days from the time your return is received.

Returning a DEFECTIVE ITEM

Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. SuperiorSalon.com shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.

Manufacturer Restrictions

Some manufacturers have implemented returns restrictions that prevent SuperiorSalon.com from being able to accept returns or offer exchanges, replacements or credits on their products.

Non-Defective Returns

  1. All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Used items may not be returned. Any damages to returned products are the sole responsibility of the customer and such damages claims are between the carrier and customer.
  2. All returned products will incur a 25% restocking/reconditioning fee.
  3. Refunds and exchanges will be given within 21 days from the original date of purchase. All credits for the merchandise will be given as in-house credit only.
  4. Custom orders CANNOT be returned for any reason whatsoever.
  5. All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.
  6. All returns must be approved by Superior Salon before they are returned and must be accompanied by an RMA number.

Returns of NON-DEFECTIVE items that are returnable by SuperiorSalon.com to product manufacturers may, at SuperiorSalon.com’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE and such returns will be for store credit or refund at SuperiorSalon.com’s sole discretion within 30 days of original invoice date. If the customer refuses to accept the delivery of the goods, then the customer is also resposible for funding the return shipment and the shipment to the customer's delivery address. Please call us if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Guideline for Return

Step 1: Check Your Return

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and SuperiorSalon.com’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

  •   Products which are improperly packaged
  •   Products returned to SuperiorSalon.com in non-qualified shipping container
  •   Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
  •   Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
  •   Products or packages with bar-code label removed
  •   DAMAGE: Any dents, scratches, defacement or abuse of base casting
  •   DAMAGE: Torn or punctured products
  •   DAMAGE: Loose, damaged or removed screws/fasteners

Step 2: Call for a Return Authorization (RA) Number: SuperiorSalon.com

Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 15 days. Any return we receive without an RA number will be documented and returned to you.

Step 3: Ship and Insure Your Return

We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” SuperiorSalon.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion SuperiorSalon.com may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.

IMPORTANT NOTICE:

If Your Return does not qualify:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at SuperiorSalon.com to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.